- All of our watches are the highest quality available. We pride ourselves on sourcing the best watches on the market and can guarantee that what you see in the pictures is the exact watch you will receive. Please do not be fooled by these websites offering you ‘swiss’ quality watches when you can see from the images that they clearly are not Swiss! Our guarantee is that you will get what you pay for and nothing less. Gone are the days of receiving a tinny watch with a d grade movement!
- Quality Assurance! - Iron-Clad Warranty
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- There is a 3 month warranty on all our watches.
- Manufacturers' defects are covered under warranty for one year. This does not include intentional damage, or general wear and tear (such as scratches, dents/chips, etc.). Make sure the crown is always screwed in tight so water does not get in.
- Watches cannot be tampered with in any way. All watchcases are installed with a tamper-proof seal. If you open up the watchcase and the seal is broken, all return policies are void for the watch. Please do not have any other jewelers work on the watch or open it up or we will not warranty the product. This is a standard exclusion even on genuine brand name watch warranties.
- If your product cannot be repaired, we will send you a replacement of the exact same model! If that model is out of stock, then you can choose another product of the same or similar value (up to £50 more than the cost of your original replica). In virtually all cases of manufacturers' defects, the products can be repaired.
- If manufacturers' defects appear on your watch within 1 week of ordering, we will replace it with a brand new one. Usually if they don't show up within a week, they won't show up at all. These are high quality Swiss-made timepieces crafted according to Swiss standards.
- Intentional crown/stem damages are not covered. In most cases, crown/stem damages results from the customer pulling extremely hard at the stem, thus jamming the movement. However, if the crown/stem damage is due to a manufacturers' defect, we will gladly repair/replace your product.
- Safe and Secure shopping
- All of the information taken from you will be used ONLY in the ordering process. We will never share your information with other companies nor will we sell the information. We use 100% secure servers to store your information and shred any paper copies.
- Refunds/Exchanges
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- We guarantee that you will receive a full refund if the watch is returned within 7 days.
- The product should be post-marked within 7 business days from the day you received it.
- The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back or exchanged for a new product. By wearing the product the first time, your refund/exchange policy is void.
- Low Prices
- We aim to keep our prices as low as possible but as the saying goes – ‘you get what you pay for’! We can guarantee that you will not find these quality watches at a cheaper price. There are a lot of companies out there selling much lower grade watches for the same price.
- After sales Promise
- We pride ourselves on giving you the best buying experience possible. Once you have purchased your watch we will still be here to help you with any queries. We aim to answer all queries within 24hours.
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